REFUND POLICY

A legal disclaimer

All sales are final unless otherwise stated. We strive to deliver high-quality services and solutions; however, due to the nature of digital services and custom IT solutions, we do not offer refunds once work has commenced or services have been delivered.

Refunds may only be considered in cases where:

• A service was not provided as described

• A cancellation request is made before project initiation

Each refund request will be reviewed on a case-by-case basis. We reserve the right to approve or deny any refund at our sole discretion.

By purchasing our services, you acknowledge and agree to this policy.

Refund Policy - the basics

We want you to be satisfied with our services. However, since our work involves custom IT solutions and digital services, refunds are generally not provided once a project has started or been delivered.

Refunds may be considered only if:

• The service was not delivered as promised

• You cancel before any work begins

If you have any concerns, please contact us at [your email/contact info]. We’ll be happy to review your case.

What to include in the Refund Policy

• Eligibility for Refunds

  • Define which products or services are eligible for refunds

  • Mention if digital goods, custom services, or one-time fees are non-refundable

• Timeframe for Refund Requests

  • Specify how long customers have to request a refund (e.g., within 7, 14, or 30 days of purchase)

• Conditions for Approval

  • State the criteria (e.g., service not delivered, product not as described, cancellation before service begins)

  • Clarify if partial refunds are possible

• Non-Refundable Items or Situations

  • Clearly list non-refundable services (e.g., completed custom work, downloadable software, consultation fees)

• Refund Process

  • Describe how to request a refund (e.g., via email, contact form)

  • Mention required information (e.g., order number, reason for request)

• Processing Time

  • Inform how long it takes to review and process refunds (e.g., 7–10 business days)

• Mode of Refund

  • State how refunds will be issued (e.g., original payment method, store credit)

• Contact Information

  • Provide clear contact details for customers to raise refund-related concerns

• Legal Disclaimer (Optional)

  • Reserve the right to deny refund requests at your discretion

  • Mention that the policy is subject to change